hi, my new boxshot always immediately crashes when I click “use image transparency”. when I restart, boxshot 3d shows no menu or buttons, it’s basically empty. quitting and restarting again brings up the program with the templates and menus.

Kurt, the “empty window” problem was fixed in 3.0.1, please make sure that you upgraded your installation. If you still have problems with this – please contact me by e-mail.

As for image transparency – please send me the project with all images to support@boxshot3d.com

Love the new upgraded version, but will always be a newbie when it comes to 3d models, cause I could never see my self taking the time to learn, buy, 3d creating software, my question is will BOXSHOT ever introduce the insertion of better formats. 3ds is simple, and very basic. Example I was looking at this model of a syringe, its see thru and gives more detail and features to highlight compared to the basic .3ds file. Sure it will work with a graphic I’m making but would love to see BOXSHOT take it up another notch when it comes to importing other 3d files. Sean
http://www.3dvia.com/models/044BE73A0C1E3002/hypodermic-syringe

hi vitaly,

unfortunately, the problem still persists (mac, very latest boxshot version) and maybe I am able to explain further:

the system crashes if I put in an image with transparency and then check the box “use image transparency”.

the system does not crash if I put in an image and the box “use image transparency” is already checked before.

please help, i have tested PNG files with transparency

Kurt, please contact me by e-mail, and send me the images you use. I cannot reproduce the problem, so I need your files and a step-by-step instructions on reproducing the problem.
It would be nice to receive a crash log as well.

Hi Vitaly, sorry for not mailing. please disregard my previous post, I was mixing something up with the information i gave. The problem still occurs on the stacked images with image transparency (on my mac, latest boxshot version) … causing crashes. if that does not help i will mail later.

Kurt, I am going to release the fixed version in Monday.